Privacy Policy
Last updated: December 2024
1. Information We Collect
We collect information you provide directly to us, including:
- Account information (name, email, password)
- Venue information (name, address, contact details)
- Payment information (processed securely via Stripe)
- ID verification data (age confirmation, document validity - we do NOT store full ID images)
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, process transactions, send you technical notices and support messages, and respond to your comments and questions.
3. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All data is encrypted in transit (TLS 1.3) and at rest (AES-256).
4. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. ID verification data is retained for 30 days by default, after which it is automatically deleted.
5. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Export your data in a portable format
6. Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@venuepass.io.